Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 5–7 business days (excluding Sundays and public holidays) after receiving your order confirmation email.
You will receive another notification once your order has been shipped.
During high order volumes, sales, or festivals, shipments may experience slight delays.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping (India)
| Order Value | Shipping Charges |
|---|---|
| ₹499 and above | Free Shipping |
(Edit these rates according to your store policy.)
Estimated Delivery Time
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2–5 business days |
| Other Cities | 4–7 business days |
| Remote Areas | 5–10 business days |
Delivery timelines may vary depending on courier availability and location accessibility.
Courier Partners
We work with trusted courier partners such as:
- Delhivery
- Blue Dart
- DTDC
- XpressBees
- India Post
Order Tracking
Once your order has been shipped, you will receive a tracking number via email/SMS/WhatsApp.
You can track your order using the tracking link shared after dispatch.
Delays in Delivery
Unexpected delays may occur due to:
- Weather conditions
- Public holidays
- Natural disasters
- Political disruptions
- Courier service issues
We appreciate your patience in such situations.
Incorrect Address
Please ensure that your shipping address and contact details are correct.
We are not responsible for orders delivered to incorrectly provided addresses.
If you notice an error, contact us immediately at:
Email: help@rjcollections.in
Phone: +91-8851653091
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery with:
- Order number
- Photos/videos of the package
- Issue details
We will investigate the matter with the courier partner and provide a suitable resolution.
Contact Us
If you have any questions regarding shipping, feel free to contact us:
Email: help@rjcollections.in
Phone: +91-8851653091